Refund policy
Returns
We want you to love your TRIONFI's Jewelry. If you have any concerns about your order, simply reach out to us within 30 days of receiving it, and we'll review your case.
To initiate a return:
- Email us with your order details and the reason for your return.
- We'll get back to you with next steps.
Damaged or Defective Items
If your item arrives damaged or defective, please include a clear photo showing the damage or defect and briefly describe the issue. If you're unable to provide a photo, contact us and we'll help resolve it. Each case is reviewed individually, and if confirmed, we will offer a refund or exchange accordingly.
Please Note
- To be eligible for a return or exchange, your item must be unused, in the same condition you received it, and in its original packaging.
- For all countries, taxes, duties, and shipping costs are non-refundable.
- Final Sale: Custom or personalized items, and products marked as "final sale" are not eligible for returns or exchanges.
Cancellation Policy
You can cancel your order before it has been shipped by contacting us at trionfijewelry@gmail.com. Once your order has been shipped, cancellations are no longer possible. If you wish to return the item after shipping, please refer to our Returns policy.
Refund Process
Return shipping is the customer's responsibility. Please use a tracked shipping method and email us your tracking number, as refunds require proof of return. If no tracking is provided, we can only offer store credit.
Once we receive your returned item(s) and verify its condition, we will process your refund or exchange. Refunds will be issued to your original payment method within 7-10 business days. Please note, depending on your payment provider, it may take additional time for the refund to appear in your account.
If you have any further questions about our returns or cancellation process, feel free to reach out to us at trionfijewelry@gmail.com. We're here to help!